Privacy

This covers the waitlist that was on prefireapp.com - it takes no new addresses since 2 October 2026, and what it already holds is described below - your Prefire account, which you create by signing in with FACEIT, the Prefire browser extension, the error reports the Prefire desktop app sends where it is still installed, the support cases you open when you report a bug, and the lineups you share by link.

What we keep

When you join the list we store three things: your email address, the time you joined, and which button on the page you used to get to the form. Nothing else — no name, no IP address, no browser details, no location.

Why

To send you one email when Prefire opens to everyone. We do not use your address for anything else, do not add it to other lists, and never sell or share it. We keep it because you asked us to: the legal basis is your consent (LGPD, art. 7, I; for visitors in the EU, GDPR art. 6(1)(a)).

Where it is kept, and who else is involved

• The list is stored in a Cloudflare D1 database. Cloudflare hosts this site and may process data outside Brazil.
• To stop automated signups, the form counts requests per network for one minute using a one-way hash of your IP address. The count is deleted once the minute is over and is never stored next to your email.
• As our host, Cloudflare handles connection data such as your IP address to deliver the page and protect it from abuse. We use Cloudflare Web Analytics to count visits; it sets no cookies and does not follow you across other sites.
• The fonts are served from prefireapp.com itself, so loading a page here contacts no one but us and Cloudflare.
• This site sets one cookie, lang, and only when you choose a language with the EN / PT-BR control at the top of a page. It remembers that choice for a year so the site opens in your language, holds nothing else, and is read only by this site.

How long

Until you ask us to remove it, or until the list is no longer needed after Prefire opens to everyone, whichever comes first.

Your Prefire account

You create a Prefire account by signing in with FACEIT at prefireapp.com/web. The web app, the study part of the extension and the extension's syncs described further down all work with it.

• What signing in with FACEIT gives us. On FACEIT's own page you allow Prefire your basic profile and your email address (FACEIT's openid, profile and email permissions). FACEIT then tells us your FACEIT player id, your nickname, your email address and, when it gives one, your country. We keep those, updated each time you sign in, with when your account was created and when you last signed in. FACEIT's answer comes with a token that lets us read those details; we use it once, for that, and do not keep it. We never see your FACEIT password, and signing in posts nothing to FACEIT in your name.
• Your session. Signing in gives your browser a random sign-in token, which the web app keeps in that browser and the extension, if you have it, picks up from there (see the extension's section). We store only a one-way hash of it, with when it was made, when it was last used, when it expires and the browser that approved the sign-in, as that browser describes itself to every site. A session lasts 60 days, or until you sign out, which ends it at once; the record of it is kept with your account.
• Your plan. Whether you have a trial or a plan and until when, which plan, whether you have had your free trial, and the codes you redeemed and when. If you pay, the payment records described in the section on paying. If you ask to be told when plans open in your country, we keep that you asked, your country and the plan you picked.
• The demos you open. Each demo you send or open in the web app goes on your list of recent demos: its id, whether it came from FACEIT or you dropped it in, the map, the two teams' names, and when you first and last opened it. That list is kept with your account. A demo's analysis is not yours alone - anyone with a trial or plan who opens the same match is shown it - and it is deleted 90 days after anyone last opened it. While a demo waits to be read and is read, its job records which account sent it, for up to 7 days after the job's last change, and the new demos you send are counted per day, for the daily limit, for two days.
• The players you study. When you open a player study - in the web app, or with the extension's Study button - Prefire's servers look that player up on FACEIT with Prefire's own access, and keep against your account, for 24 hours, the player's Steam ID and nickname, the map, and which of their matches were found, so the study page can follow those matches' demos while they are read.
• Saved lineups. The lineups you save: the name and note you give them, the map, the grenade, the demo it came from, the Steam ID and name of the player who threw it, and the throw itself. Kept until you delete them. Sharing one is described under Shared lineups.
• Your blocklists and watch list, whether the extension synced them or you made or filled them in the web app (see the extension's section): each list's name and, for each player, their FACEIT id, nickname, picture address and, on a blocklist, the weight you gave them. Kept until you delete the list in the web app, or press Stop keeping this on Prefire on the Watch list page.
• Players you look up by nickname. When you add a player to a blocklist by nickname in the web app, Prefire's servers ask FACEIT's API, with Prefire's own access, for that player's public profile: their nickname, FACEIT id and picture address. Nothing of it is kept beyond five minutes in the servers' memory, so the same lookup is not repeated, and the entry you then save on your list.
• Your last-30 summary, once the extension has sent it (see the extension's section): how many of your last FACEIT matches it covers, your win rate, K/D, FACEIT's own Rating and Swing and how many matches each is over, your Elo in each of those matches, and when it was worked out. One per account, replaced by the next.
• The match room you're in, while the extension reports it: that room's match id, for three minutes after the last report (see the extension's section).
• Your support cases, as described under Support cases.
• Reminder emails. We use the email address your FACEIT account gave us when you signed in to remind you before your access ends or a yearly card renewal is charged, and when a card renewal is cancelled — for nothing else, and never for marketing. They are sent through Resend, an email delivery service that may process data outside Brazil and sees the address and the message in order to deliver it. We keep which reminders were sent and when, for as long as your account exists. Every reminder has a link that stops them, with no sign-in. The legal basis is the contract between us (LGPD art. 7, V).
• Monitoring. To know that Prefire works and is used, our servers record events - an account created, a demo read or studied, a lineup saved or shared, a code redeemed, a trial or plan started or ended, a support case opened or closed - with your account's internal id and details such as the demo's id, the map, the plan or your country for a plan you asked about. Never your email, nickname, FACEIT id or Steam ID. They go to Grafana Labs (Grafana Cloud), which processes them on our behalf.
• What never reaches us. Your FACEIT password, and your FACEIT session: the extension uses your FACEIT sign-in inside your browser and never sends it to Prefire. Nothing about FACEIT's matchmaking queue - the extension never joins or leaves it for you, and what it sees of it stays in your browser - and nothing about any payment you make to FACEIT.
• Where it is kept. Your account and what is listed above, in Prefire's database at PlanetScale, in the United States; the short-lived records - the room you're in, a study's 24 hours, the daily counts and the jobs - on Prefire's own server, at Contabo in the United States, which is reached through Cloudflare.
• Why. To give you the account and what you use it for. The legal basis is the contract between us (LGPD art. 7, V; for visitors in the EU, GDPR art. 6(1)(b)). The monitoring is in Prefire's legitimate interest in knowing that the service works and is used (LGPD art. 7, IX; GDPR art. 6(1)(f)).
• How long, and deleting it. Your account is kept until you ask us to delete it. Some of what it holds you can delete yourself in the web app: a blocklist, Prefire's copy of your watch list, a saved lineup and its link; and signing out ends your session. There is no button that deletes the whole account: to have your account and what it holds deleted, email us (Your rights, below). Payment records we have to keep are kept for the time the section on paying says.

The Prefire browser extension

From version 1.0 the extension has two parts. Its FACEIT tools - the match room's stats, your own progress, focus mode, the automations you turn on, and your blocklists and watch list - are free and work in your browser: they read FACEIT with your own FACEIT sign-in and send nothing to anyone, with two exceptions, both only while you are signed in at prefireapp.com/web: your lists, and a summary of your own last 30 matches, each described below. Its study part is described after them.

• What it reads from FACEIT, in your browser. On www.faceit.com the extension shows the players' FACEIT statistics - Elo, level, their last 30 matches - in a match room and on profiles, and your own Elo progress. It asks FACEIT's own web API for them from your browser, with the FACEIT sign-in your browser already has, the same requests FACEIT's site makes, and at a person's pace. What FACEIT answers is shown on this device only, kept in the browser's memory for at most an hour (until you close the browser), and never sent to Prefire or to anybody else. The extension never reads or keeps your FACEIT password or cookies.
• Automations, only the ones you turn on. Each automation - accepting a match or a party invite, connecting to the server, the map veto, copying the server's connect command - is off until you turn it on in the extension's settings. It reads FACEIT's page and presses FACEIT's own button for you, on your own account, and sends nothing anywhere. Focus mode, if you turn it on, only hides parts of FACEIT's page in your browser.
• Permissions it asks for only when you choose. Showing notifications, when you tick "Show a browser notification" for accepting matches, to say a match was found; and, in Firefox, writing to the clipboard, when you tick "Also copy when FACEIT's tab isn't focused", to copy the server's connect command. Untick the option and the permission is given back. The extension never reads your clipboard.
• Your blocklists and your watch list. The players you put on them are FACEIT nicknames and ids. Both lists are kept on Prefire's server, so you can manage them at prefireapp.com/web and so they follow you from one browser to another - your blocklists at Web app, Blocklists, and your watch list at Web app, Watch list. For each player, what is kept is their FACEIT id, the nickname last seen for them, the address of their FACEIT picture, and - on a blocklist - the weight you gave them. Nothing else about them is kept: no level, no country, and nothing at all about what they are doing. Your copy in the browser and the copy on the server are reconciled when you change one of them; if the same list has changed in both places, nothing is overwritten and the web app asks you which version to keep. A list is only ever yours to see, unless you make a public link for a blocklist yourself; there is no public link for a watch list, because a watch list says who you are following. On the Watch list page, Stop keeping this on Prefire deletes Prefire's copy.
• What the lists do in your browser, and never anywhere else. Prefire reads your FACEIT blocklist to know who is on it, and - only if you turn the rotation on - blocks and unblocks the players on your own list while you queue, at most a few changes a minute, with every one written in the extension's activity log. It never blocks anybody who is not on a list you made. While it is checking whether a player on your list is in a match, it also notes on that computer when it last saw them in one, when it last saw them out of one, which match that was, and - from FACEIT's own answer about that match - when the match ended, so the panel on FACEIT's matchmaking page and your watch list can show who has just finished one. That is a few times and one match id per player, kept on that computer, and none of it is ever sent to Prefire: seeing whether somebody is in a match needs your own FACEIT session, which only your browser has, so prefireapp.com/web shows who is on your watch list and never what any of them is doing. The panel on FACEIT's matchmaking page also remembers, on that computer, the last list it showed you - the nicknames and FACEIT picture addresses of the players on your own list, and what it said about them then - for a day at most and only for the FACEIT account that was signed in, so that it is there at once the next time you open the page; it is forgotten when you sign out of FACEIT. A player's picture is asked for from FACEIT, by your browser, as it would be on any FACEIT page; Prefire keeps the address, never the picture.
• A summary of your own last 30 matches. While you are signed in at prefireapp.com/web, the extension sends Prefire's servers a summary of your own recent FACEIT matches, for the web app's first page: how many matches it covers, your win rate and K/D, FACEIT's own Rating and Swing and how many matches each is over, and your Elo in each match. It is worked out from what FACEIT has already shown you on faceit.com - the extension asks FACEIT nothing extra for it - and sent at most every 15 minutes, only when it has changed. Only your own: Prefire's servers refuse a summary of any other player, and nothing FACEIT says about anybody else is sent.

The extension exists to get FACEIT demos to Prefire, so you can study how the players in your match play: the demos you download, handed to Prefire's servers when you have signed in at prefireapp.com/web (or first to the Prefire desktop app on your own computer, if you installed it before it stopped being offered); and, in a match room, a Study button on each player that opens that player's study on the room's map, built from their last three matches there. It sends nothing anywhere else on the internet.

• Downloads. When a download of a Counter-Strike demo file starts, the extension pauses it and reads that download's address, its file name, and the address of the page it came from. It ignores every other download.
• Match rooms you open. On www.faceit.com it watches the address of the page you are on. When it is a match room - the page FACEIT takes you to when a match is found - it tells the Prefire desktop app on the same computer, if you have it, that room's match id, once, so the app can look the match up and suggest which opponent to study. Nothing else about the page goes with it. The app then looks the match up through Prefire's servers, signed in as you, the same way it does when you paste a match room link into it yourself. The switch for this is in the extension's popup, and it is on unless you turn it off. Whether the switch is on or off, the extension remembers which tab the room is in, in your browser, so it can show you there what happened to a demo you download from it.
• Studying a player from a match room. In a match room you opened, the extension reads who is playing and the map from FACEIT's own answer about the room - the same answer the match room's stats come from, read in your browser - and shows a Study button on each of the ten players. Nothing is asked of Prefire's servers to draw them. When you press one, and only if you have signed in at prefireapp.com/web, that player's FACEIT id and the room's map go to Prefire's servers with your Prefire sign-in. Prefire's servers look up that player's last matches on that map on FACEIT, with Prefire's own access, and answer with up to three of them; the extension then opens the player's study at prefireapp.com/web and, behind it, the FACEIT room of each of those matches whose demo Prefire has not read yet, with FACEIT's own demo button highlighted. When you press that button in a room, its demo goes to Prefire as described below, and the room closes itself. Signed out, pressing Study asks you to sign in and sends nothing. Nothing about you or the room goes to FACEIT, and nothing goes to anybody else.
• The match room you're in. While you are signed in at prefireapp.com/web and a tab is on a match room you opened, the extension sends that room's match id to Prefire's servers when you enter it and once a minute while you stay, and says when you leave, so prefireapp.com/web can show that room with a Study button for each player; Prefire keeps only that match id, for three minutes after the last time it was sent.
• Rooms opened for a demo. The extension also recognises a match room the Prefire desktop app opened to fetch a demo. In that tab only, it looks at the labels of the page's buttons to find the one that downloads the demo, highlights it, and shows what happens to the download. It keeps nothing from the page and sends none of it anywhere, and it does not read your FACEIT account, your messages or your cookies.
• Where it goes: the Prefire desktop app first, if you have it. The desktop app is no longer offered, but it still runs where it was installed. The demo's download address and file name are first offered to it on the same computer, at 127.0.0.1. The address is a temporary link from FACEIT that stops working after about five minutes. If the app takes the download, the extension cancels the browser's own copy and closes the match room tab it came from if the app opened it, and nothing goes anywhere else. The app then downloads the demo from FACEIT and keeps it on your computer.
• Then, only if you signed in for it, Prefire's servers. If there is no desktop app running or it does not take the download, and you have signed in to Prefire at prefireapp.com/web in this browser, the extension sends that demo's download address and its match id to Prefire's servers (api.prefireapp.com), together with your Prefire sign-in, and opens the demo at prefireapp.com/web in a new tab - or, in a room a player study opened, leaves it to that study and closes the room. It cancels the browser's own copy, because Prefire's servers download the demo from FACEIT themselves. They analyse it, delete the demo, and keep the analysis, which anyone with an active Prefire trial or plan who opens the same match is shown without it being downloaded again; the match is also added to your list of recent demos. This happens once per demo you download, when you download it. A link is never kept to be sent later, and a link over four minutes old is not sent at all.
• Otherwise, nowhere. If the app cannot take the demo and you are not signed in, or Prefire's servers cannot take it, the extension stops the browser's download too, so the demo is not saved on your computer, and the match room says why. It offers to send the same link again once the app is open or you have signed in, and to download the demo to your computer after all, from the same link, while it still works. If you tick "Keep a copy in Downloads when Prefire can't take it" in the extension's popup, the browser finishes its download instead, as it normally would.
• Your Prefire sign-in. The extension only learns it from prefireapp.com/web: when you sign in there, the page hands the extension your session token, and when you sign out there, it tells the extension to forget it. On that page the extension reads nothing else, and it only accepts the page's own messages. The token is sent only to api.prefireapp.com, only with a demo you downloaded, a match room you opened, a player whose Study button you pressed, your lists' sync or your own summary, and never to FACEIT, the Prefire app or any other site. If Prefire's servers say it has expired, the extension forgets it. You can also sign the extension out from its popup.
• What it keeps, in your browser only. The names of the last 20 demos it handled, with the time and what happened to each (including why the app or Prefire's servers could not take it, if they could not), shown in its toolbar popup; the port it talks to the app on; whether match room suggestions are on; whether to keep a copy of a demo Prefire can't take; which of its features you switched on or off on its settings page, with their options and whether the automations are paused, which your browser may copy to the other computers where you use it with the same browser account, as it does with any extension's settings; the FACEIT nicknames you type for accepting party invites; the last 20 things the automations did, with the time and at most a map's or a server location's name, never a player's; your own FACEIT Elo, a snapshot each time it changes, for two days, to show your session - nobody else's; your Prefire sign-in, if you gave it one, until you or Prefire's servers end it; and, until you close the browser, what FACEIT answered for the statistics (see above), which open tabs are match rooms, the last download link each of them produced, the ids of the match rooms it has already told the app about, and the rooms it opened for a player study, with that player's Steam ID, nickname and map, so each room's demo goes to the right study. For the syncs with Prefire's servers it also keeps when they last ran and the revision each list was at - no player - and a short digest of the last summary it sent. Removing the extension deletes all of it.
• No analytics, no tracking and no advertising. It has no account of its own; for the web study it uses the Prefire account you signed in with at prefireapp.com/web.

The use of information received by the extension adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements.

Error reports from the Prefire desktop app

The Prefire desktop app is no longer offered. Where it is still installed, it can send a report when something goes wrong, so a crash or a handled error can be found and fixed. It is on by default and you can turn it off at any time.

• What is sent. The kind of crash or error and a short message about it, with personal paths removed (your Windows user folder is replaced with %USERPROFILE% before anything leaves your computer); a stack trace as a list of module names and offsets, not source or file paths; the app version; a description of your hardware and operating system (Windows version, processor, memory, graphics card, screen resolution, language and code page); and a random install id that is generated on your computer and is not tied to your identity. When you are signed in, your Prefire account id is attached as well, so a report can be matched to your account. Nothing from inside your demos is sent, and your FACEIT login, session token and download links never are.
• Where it goes. The report is sent to Prefire's own servers, which pass it on to Grafana Labs (Grafana Cloud), the monitoring service Prefire uses to watch for problems and which processes the report on Prefire's behalf. The app never talks to Grafana Cloud directly and never holds its credentials.
• How long it is kept. Up to 30 days.
• How to turn it off. Untick Send crash and error reports to Prefire at the bottom of the app's sidebar; the choice is remembered. You can also start the app with the environment variable PREFIRE_NO_ERROR_REPORTS=1 to turn it off for that run. With reporting off, nothing is sent; a crash still leaves a diagnostic file on your own computer, which is never uploaded.

Support cases

When you report a bug at prefireapp.com/web - or with Report a bug in the Prefire desktop app, where it is still installed, which opens the same form in your browser - the report becomes a support case, tied to your Prefire account, which you follow under My support cases.

• What is kept. What you write: the title, what happened, how to make it happen again, and your replies. The screenshots you add. And the details the form shows you before you send it: whether it came from the web app or the Prefire desktop app, which version, your browser's user agent (its name, version and operating system, as your browser tells every site), the page of the web app you were on and, if it was a demo's, that demo's id. Nothing else about you or your computer. Prefire support's replies, and what it did with the case, are kept with it.
• Screenshots. PNG, JPEG or WebP images only. Before one is kept, Prefire removes the details a photo can carry - where and when it was taken, and the phone or camera that took it - and keeps only its colours and which way up it goes. They are stored privately, with Cloudflare R2, the storage Prefire keeps study results in, and are never public: only you, signed in, and Prefire support can open them.
• Who sees it. You, and the people who run Prefire support. Support can add notes to a case that only support sees. Prefire's monitoring counts that a case was opened or closed, with your account id and the case number, and never what it says.
• How long it is kept. Screenshots are deleted 90 days after their case is closed, and the rest of the case two years after it is closed. You can ask us to delete a case sooner (below).
• Why. To answer you and fix what went wrong. The legal basis is providing the service you asked for (LGPD, art. 7, V; for visitors in the EU, GDPR art. 6(1)(b)).
• Email. Prefire does not email you about a case: replies wait for you in My support cases.

Shared lineups

In the web app at prefireapp.com/web you can share a grenade lineup from your library as a link. Anyone who has the link can open its page without signing in. Saving a copy of it takes a Prefire account.

• What the link shows. The map, whether it is an HE or a flash, the throw - where it was thrown from, the movement and keys that threw it, and the setpos line to stand there - where it landed and what it did: the damage or the blinds, with where the enemies stood, not who they were. The player's FACEIT nickname only if you tick Show the player's name; otherwise the page says “a FACEIT player”. Never who you are, the match or demo it came from, anyone's FACEIT or Steam ids, or the name and note you gave the lineup.
• Link previews. When the link is pasted into an app such as WhatsApp, Discord or Telegram, that app fetches the page to show a preview: which grenade on which map, a picture of the map and, only if you chose to show it, the player's nickname. The page asks search engines not to list it.
• What is counted. How many people opened the link and how many copies were saved from it, which your library shows you. A person counts once a day per link: to tell, Prefire keeps a one-way hash of the link, the day and their network address for 24 hours, never the address itself. To stop abuse, the links opened from each network are counted in memory for ten minutes. Who opened the link or saved it is never shown to you. Prefire's monitoring records that a link was made, opened or saved from, with the map and the grenade: with the account of whoever made it or saved from it, and with no one's for an opening.
• Copies. Whoever saves the lineup gets a copy of what the page showed in their own library. It does not say who shared it, and it stays theirs after you stop sharing or delete yours.
• How long. A link works until you press Stop sharing or delete the lineup. Then its page stops showing the lineup at once, though a preview an app already made stays in the conversation it was pasted into. The link's record - when it was made and stopped, and its counts - is kept with your lineup and deleted with it.
• Why. To share what you asked to share. The legal basis is providing the service you asked for (LGPD, art. 7, V; for visitors in the EU, GDPR art. 6(1)(b)). Counting the openings is in Prefire's legitimate interest in knowing whether sharing is used (LGPD, art. 7, IX; GDPR art. 6(1)(f)).

Paying for Prefire

What we keep. That a payment happened: which plan it bought, how much it was, when, whether it was by PIX or by card, and the references the payment provider (AbacatePay or Stripe) gave it, against your account — for a card subscription, also the provider's reference for the subscription (and, at AbacatePay, for you as their customer), and the date it renews. Nothing about how you paid beyond that — no bank details, no card number, and we do not ask for your CPF and do not store one.

Who else is involved. PIX payments, and card payments in reais, are handled by AbacatePay, in Brazil, who see the amount and the payment itself; we send them nothing about you but our own reference for the payment. When you pay by card, you type your card and the details their page asks for on AbacatePay's page, not ours: they hold the card to charge each renewal, under their own privacy policy, and we never see the card number. Your bank or card issuer sees the payment as it always does. None of them is given your email address by us.

Card payments through Stripe. Accounts outside Brazil, once card payments through Stripe are open for them, pay by card through Stripe (Stripe, Inc. and its affiliates), in US dollars; Stripe may process data outside Brazil. You type your card, an email address for Stripe's receipts and the details their page asks for on Stripe's page, not ours: Stripe holds the card to charge each renewal, under its own privacy policy, and we never see the card number. We send Stripe nothing about you but our own reference for your account and the plan you chose, and we keep Stripe's references for the payment and for the subscription.

Why, and how long. To give you what you paid for, to answer you if something goes wrong with a payment, and because a business has to keep a record of what it was paid. The legal basis is the contract between us (LGPD art. 7, V) and our legal obligation to keep records (art. 7, II). Payment records are kept for five years; your access period is kept for as long as your account is.

Your rights

You can ask what we hold about you, have it corrected or deleted, and withdraw your consent at any time. Email contact@prefireapp.com from the address you signed up with and we will answer within 15 days. You can also complain to Brazil's data protection authority, the ANPD, or to the data protection authority where you live.

Who we are

Prefire is run by PREFIRE TECH SOLUTIONS, based in Brazil.

Last updated 7 October 2026.